I have placed over 15 orders with Zulily and love them! Yes, it does take awhile and there are no returns but knowing that ahead of time, I am not surprised. I have bought designer jeans and other items at a fraction of what I would have spent at a store that allows returns and speedy shipment. I did have an issue with one of the orders that came differently from the item description, and called them. They refunded the order immediately and told me to keep what was sent. Fantastic customer service!