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Buyer beware. The "free trial" is only free if you cancel due to a technical issue they can not resolve, not because their service is TERRIBLE and RUDE or because the service is not working for you. Do not fall for this service.
Tip for consumers:
Their customer service is terrible and the free trial is not really free at all
Products used:
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Their product does not recover all files as they indicate for the "basic fee" BUT it shows ALL...
Thank you for taking the time to write a review here. It is regretful to hear that you didn't have a good experience with our free trial offer, we are sorry for any confusion and frustration that might be caused on your end. Actually, our free trial offer is designed to give customers the opportunity to try our software before making a purchase. While there may be certain features or capabilities that are only available to full, paid users. Seek your kind understanding.
I would like to apologize for the unsatisfactory experience you had with our customer support. Please know that it is never our intention to leave our customers feeling unheard or misunderstood. We take your feedback seriously and will use it to improve our support services.
We value your business and would like to have the opportunity to make things right. If you could please provide us with your ticket number (the email including the communication records between us), our team will reach out to you to address your concerns and work towards a solution that meets your satisfaction.
Once again, we apologize for the inconvenience and hope to hear from you soon.