Thought I was reserving a room with the actual hotel due to how it showed up on the internet search. Very deceiving. Tried to cancel and when we finally talked with someone in customer service, they put us off for days saying they needed to get in touch with the hotel because the hotel would decide if we get refunded. We had tried to cancel with them days earlier but they would not take responsibility for not being available. We ended up paying for two nights that were cancelled. The rates were much higher than the hotel's rates and the fees were outrageous.