Amy M.

After reading what their online banking does and provides for consumers I thought I'd give it a try, why not? The whole process went well and making a transaction from my other bank went well(as it seemed) They claim" takes only '3' business day" ok 3 days not bad. Those 3 days turned out to be '8' days!? Now I'm really concerned and that is my money that there handling and protecting (so they say). I see on my bank statement the money was taken out but I don't see it in my go2 account it's still at $0. I call my first bank to confirm then I call c. S at go2. The auto asks all the information which c. S asks again which I find somewhat odd. So I get connected and I'm told nothing has went through blaming it on the other party. And when I bring it to their attention I contacted my bank our call gets disconnected, I'm having to call back 2 more times. On my 3rd time calling I'm pretty irritated, and I pointed out what their website states about three days and since they were able to take the money why can't they tell me where it's at instead they continue to play the blame game. I had it and I clearly asked to connect me to someone possibly super who can tell me where my money is at and I asked nicely to please not hang up because not only do they make the company look bad but very unprofessional. So they switched me over and not even one minute even before I could speak to anyone they hang up once again. I closed my account, there's no way I can trust this bank especially online with my money. Lesson learned do more research and read reviews.

So I saw the ad and like any other person I was like"Wow! That's a great deal, but what's the catch" so of course I signed up. At first it was so simple no prob. Waited for my sim kit never arrived so got back online and man I had to do the national verification again, all I had to do was initial the boxed statements and my signature,"that was it!?!" And I had did all that first time, so anyways I'm just waiting. My partner received their without a problem and before me. He had the byop and as I helped him set it up we got completely stuck on the network reset section. We both took turns to figure it out nada so we contact customer support, first thing put on hold 45 min. Finally spoke to a rude agent who couldn't get this fixed so she says we have to talk to someone at tech support. Been on hold for them over 6 hours. We also tried calling from 2 other phones, online and email. All phones were kept on hold for a long time, did get a request for call back, but did they call back, heck NO, no email nothing! So at this point he's stuck, phone but no service. All darn day waiting on hold when he coulve been out taking care of more important things and he even missed a phone interview that he had waited patiently and was looking forward the call! So as upset as he was hopefully the manager the called him will understand and give him a second shot. For this gov't phone company big as big and known I would think they'd be very much more professional. Many people who truly can't afford phone service becausre of finances, the virus, and no employment could really use a service that they thought was legit and could've helped them, but it was all false hope which isn't right especially if it's from the government, you'd think they'd put the people first and look out for us all as a country, very sad and it angers me because We still didn't get a call back and yup still on hold. What a shame. I don't recommended this company, false advertising!