I placed an order on January 20th 2023 and have yet to receive it. I contacted the customer service on February 7th and received a reply that the are having trouble keeping up with demands. I'm not sure why Betabrand didn't make this clear on their website when I placed this order. It's been more than a month of wait without any updates and I have requested a refund. I have also filed a complaint with FTC. DO NOT order anything from this company!