Amy S.

If you're buying an Inogen then buy directly from Inogen. If you're buying a Caire then buy from The Oxygen Concentrator Store (that is where Caire, Inc. directs its customers). Do not buy from 1st Class Medical. The first machine they sent me was dirty and the motor stopped working and the alarm went off within the first 1/2 hour. Sent that back. The replacement machine worked, but they did not fulfill the purchase of the external charger plus neither the carrying case nor backpack fit the machine, all of which I needed to travel. Had to return machine, but they kept $90 in shipping fees for the first broken machine, $90 for the return of the unfulfilled 2nd machine and an additional $99 restocking fee. All which had never been disclosed until after the fact. Also beware that they said that the first machine worked after I sent it back so I am sure that some poor customer was sent a defective machine. And all of us with breathing issues know the danger in that. Run!

This operation is fraudulent. I sent in a large bag of clothes, almost all designer label and in very good condition. Some had never been worn. After they only put 4 of my items up for resale I tried repeatedly to find out where the rest of my items went. After exchanging several emails I was still unable to get an answer of their fate nor was I able to get the items returned to me. Next time I will take my items directly to the Salvation Army.