I ordered my daughter a backpack on Dec. 7, got shipment notification and by Dec 20, tracking stalled. Got no answers, was told via email "what a great company they are, they donate to charity, and they would talk to their shippers to find the backpack." Never heard back. It shipped from China! I would've never ordered anything from this company posing as an American family doing good deeds for the community had I known it's shipping from China! Jan 21, still no backpack, no updated shipping either so I had to file a PayPal claim to get a refund. DON'T USE THIS COMPANY!