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Amy W.

Contributor Level

Total Points
82

1 Review by Amy

  • Jackson & Perkins

4/18/22
Verified purchase

SCAM! I ordered 2 citrus trees in February, with promised ship dates in April. I was charged and the funds cleared my account. With less than 2 weeks left in the month, I followed up to get tracking information on my order. After several calls adding up to hours of hold times, I was told my order was canceled and that I would receive a refund for my over $100 order. I asked why the order was canceled, and was told due to not being able to process the payment (which I made thru PayPal). This clearly didn't make sense, since they said they will be refunding me. They quickly changed the story and said it was because they sold out & were now out of stock. They said I could reorder the citrus trees online & repay, when they were available again, but the cost of each tree increased $30 a piece. Customer service representative acted very strange and was overly empathetic and too willing to take my CC info over the phone, when I haven't even received the original refund yet. This company appears to be a SCAM. The whole experience doesn't sit right with me. I hope I see my refund. I ADVISE BUYER BEWARE!

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Amy W.'s review of Jackson & Perkins earned 2 Very Helpful votes

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