Amy W.

I placed an order online on 10/29/23 for a dress. I received an email from a Chinese company with tracking information? Wait what? I never place orders from companies based in China because it takes so long to get your item and half the time it is lost and you never receive it. Since when was Coldwater Creek taken over by a Chinese company? Apparently in 2020! I had no idea or I would not have made the purchase. I clicked on the tracking button and it's mostly written in Chinese with a bunch of dates saying it was processed here and processed there. And that it was delivered on November 17. But I never received it. First, I checked with all my neighbors but no one else received my package either.

Next, I reached out to customer service letting them know I have not received my package. I received an email back stating that " After inspection, we found that your package has indeed arrived at your local post office and indicated that it was delivered properly."

It told me to check with neighbors and with my local post office using my tracking number. I plan to fo to the post office today, but do not have high hopes.

Then the email states " If you still cannot find the package after trying these methods, we recommend negotiating the claim with the logistics company because your package may not be delivered to you in time due to negligence. If you cannot successfully coordinate with the logistics company, please contact us, and we will help you deal with it in time."

Well who the heck is the "logistics company?". No information given. Also, my confirmation email does not even show the item I purchased or a picture/description like most retailers do which I find shady. I would NOT order from them again. They are not the local American made company they used to be.