Amy W.

I ordered flowers for my mother about a week before Mother's Day. I made sure to input a zip code when searching for both flower and shipping options because my parents live in a small mountain community about 1 hour from any UPS / FED EX stores and any major city with airports, etc. I was assured that they would be delivered the Friday before Mother's Day. On Mother's Day, I found out that they had not arrived. When I checked the order status, I was told that the delivery option selected was not available in my parent's area. The flowers would be delivered the Tuesday after Mother's Day (more than a week after leaving the floral company clearinghouse). I cannot imagine they will be fresh and beautiful after sitting in a box for a week in a warehouse, so I called For You Flowers to inquire what could be done. Their response was that I needed to call UPS. While the customer service agent apologized, they were not willing to refund my purchase, send a fresh bouquet, or anything else. They left me on hold multiple times for a total of more than 1 hour before transferring me to a manager who offered a 15% refund on the purchase price. The flowers never arrived. Neither did the refund.