I just lost about $300 for the flight I reserved through Flighthub and am not able to use the ticket. When you are booking a flight, they do not tell you that all of their tickets are non-refundable. The insurance for trip cancellation covers only medical issues or military services. Their customer service is really bad. I have never felt to be treated that bad. I called Flighthub, insurance company and airline three days in row and each day I was on the line for hours.
I purchased the insurance to be refunded in case I need to cancel it. There was nothing on their website mentioning their tickets are not refundable not even on my ticket. I called them four days after reserving the ticket and 16 days before my departure date! I just want to cancel my reservation and asked for refund. I called the insurance company they said since your case is not related to medical issues and it is related to business they won't cover it. I will NEVER purchase any ticket from Flighthub and will inform everybody I know to avoid them!
I wish I had read the honest reviews about Flighthub before booking any flight. I see that is how they treat everybody. Business with them is a nightmare. Don't waste your time and money. I wrote a review few days ago and an agent from Flighthub sent me a message that they will contact me. They never contacted me nor refund me!
Hi there,
We're sorry to hear that you're having issues with your booking. Could you please send us your 9-digit booking reference number by private message? Our escalations team can look into this and see if there is anything we can do to resolve this.
Kind wishes,
FlightHub Team