ana a.

The service and customer service was horrible, their term and agreements are not clear. I booked a hotel room through getaroom via online, once I got to the hotel they told me it was 100% full capacity. I called getaroom 7 mins after the reservation to get refund and they told me they couldnt because check in time is at 3pm not before however they dont have that statement anywhere in their policy and terms. They assumed one is supposed to know that. What about if you are not from here (USA)? I attempted to talk to a supervisor and they never allowed me to talk to one. They kept saying none was on duty or that they were late for work. I Spoke to 5 different people, I would say the worse of them was Frank and Angie. Extremely, rude people and made me feel so disrespected. They took 162.10 from and never even got to the room. I got charged 162.10 to get humiliated over and over... over the phone.