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I deal with this new workspaces a lot and this time I brought one of my clients to lease a private office in Regus Hollywood, Florida. He paid the security deposit in December 2023 and started the lease in January 2024. It's been 46 days since that and my broker did not receive the commission for this service. The manager has no solution, nobody is taking care and all we can do is to follow the status through a system. My client also had a lot of issues with the system and the employees in the floor are very limited to help. Customer service would be 100% high quality and a priority but unfortunately I have to tell that it is not. You are in a people business so you need to deal with people and no through deficient system who cannot talk or say I am sorry. Last, I called the number below posted by your company and being 3:15pm East coast (Miami) a machine answered and said the office is closed, so please change this fake publicity that you have a team 24/7:
We have a team of specialists available 24/7 to help you find the best solution for your business. *******237 · Request a call back.
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Hi Anabellia, thanks for getting in touch, although I am sorry to hear of your dissatisfaction.
We do have a process to follow in our customer referral programme and it is only entitled to our existing customers. We encourage you to please communicate this with your centre team directly for further assistance.
We have a correct channel of support to assist our customer’s queries and concerns. Our customers can contact our account helpdesk team via their online account (myregus.com) ‘Help’ section which is accessible 24/7 and they will assist via email.
If you’d value a deeper investigation into the matter, or have any further concerns, I’d be happy to assist you. Please email me at lorraine.brule@regus.com with your company name and details.
Best,
Lorraine Brule
Global Customer Service at Regus