Anand D.

Hi I want to share my worst experience with HP Customer Support! I had purchased a Intel Core i5 desktop in July/August 2021 Product ID 180R6AA#ACJ SN# 8CC0512RQ7 with wireless keyboard and mouse. In April 2022 my wireless mouse stopped working. I tried contacting HP support on toll free phone *******7170. It was of no use as they don't connect you with any agent and simply redirect you to book a call where just complaint is raised. I then visited the HP Support office in Goregaon, Mumbai and got my keyboard & mouse replaced from the Support centre. However it still did not work. Meanwhile I shifted to Pune and started searching on google for support service in Pune. I couldn't find any physical address of HP Support and therefore registered my complaint #*******872 in May 2022. As usual there was no response and no person i could connect with using toll free support number. Meanwhile I connected with Whatsapp Chat support number and the agent there couldn't help. In fact one of the agent asked to do some diagnostics and my kepyboard also stopped working. After many attempts to escalate, they finally connect me to manager/supervisor MR SANDESH on whatsapp support. He made several attempts to avoid giving me solution and finally after 1.5 hours, when i asked to provide Technician call and visit -- he finally escalated the case, provided me another case ID #*******831 saying technician will contact in 48 hours! After 3 days when i didn't get any call - i again started endless communication with the only whatsapp support. This time also after spending 1 hour with whatsapp chat agent, he referred the case to supervisor MR JAMAL this time and again repeated the same story that technician will contact you! Till now no technician had contacted.
THIIS WHATSAPP CHAT SUPPORT SERVICE IS SO WORST THAT I DON'T HAVE WORDS TO EXPLAIN. EVERYTIME I CONTACT - THEIR CHATBOT WASTES MY TIME ASKING ROUTINE STUPID QUESTIONS, AFTER 10 MINS I GET CONNECTED TO CHAT AGENT WHO WASTES MY FURTHER 1 HOUR AND THEN CONNECTS TO HIS/HER MANAGER WHO IS DIFFERENT EVERY TIME AND I HAD T EXPLAIN THE CASE. THE MANAGER AGAIN MAKES FALSE PROMISE THAT TECHNICIAN WILL CONTACT AND NOTHING HAPPENS. I WENT THRU THIS PAINFUL ORDEAL SEVERAL TIME AND TILL DATE NO SOLUTION IS PROVIDED.

MY ADVISE TO ALL --- DO NOT PURCHASE ANY HP PRODUCT - ESPECIALLY DESKTOP/PC. YOU WILL NOT GET ANY SUPPORT AND WILL GO THRU PAINFUL AND FRUSTRATIG ORDEAL WITH THEIR WHATSAPP SUPPORT GROUP WHO DOES NOTHING. SO BAN ALL THE HP PRODUCTS FROM BUYING. I'M ALREDY SUFFERING AND DEEPLY REGRET MY DECISION TO BUY HP DESKTOP.