This is about a recent customer service incident.
I just called the customer service phone number for Knit Picks about a recent order - one I made less than ten minutes before calling.
Not only was the woman rude and unhelpful, she hung up on me in the middle of a sentence - before I even had a chance to explain why I was calling.
I understand she's only human and doing her job, but the rudeness is completely unacceptable. I worked in retail over 15 years so I get how tough it can be, but the woman's behavior was completely unacceptable.