andrea h.

I purchased 2 sweatshirts online and when received, they didn't fit. I returned both sweatshirts using the return label provided by UA. It has been 1 month since UA received my return and I haven't received a refund. I have called Customer Service multiple times and spoke with Adam and Dave, I am told it could take 2 months to get my refund because the warehouse is running behind. How is that my problem? Maybe they should hire more people or better yet, process my refund since you have had the items I returned for a month now. Order#US*******

I purchased an order online and it arrived damaged. I have been in contact with a lady by the name of Dylan via email mail constantly asking about my refund. I was told it takes 14 business days to process, well that time has come and gone and still no refund. She has actually stopped reply to my emails.

I purchased 2 pair of jeans online and returned them. I have not received a refund. Their website has a phone number listed but no one answers. They also state they have an online chat feature, which doesn't work.

My 11 year old son bought a 30oz Pittsburgh Steelers Tumbler for his dad for Christmas using his own money. Within 4 months the black coating is peeling and the tumbler has rust on it. I called customer service and was told I am past the 90 day return window and they couldn't offer any refund. I will never purchase from this company again and would not recommend to anyone. This was a waste of $47.00.

I ordered a bedding set for my son. When it arrived it looked like it was used. I returned the items on November 6, called customer service a week later to check on the return and got some lady on the phone that I could barley understand and really had no interest in helping me. Here we are 12 days since I dropped the package off at UPS and still no refund or email stating they have received my return.

First time ordering from Shopbop and it will be my last. Ordered a pair of jeans that didn't work out. I placed them in the mail on 2. 4. 19 for return/refund. It is now 2. 13. 19 and they are still in transit! I called customer service and they said it takes 1-2 weeks for them to receive the return then another 7-10 business days to process the refund then it will depend on my bank when I actually see the money in my account!