Although I had a bit of a hassle with a defective dress from this website, they promptly delivered the replacement (within the 5-9 day window), were very apologetic when I spoke with the representative on the phone (I had to redial a few times to get through), and refunded not only the full cost of the defective dress but also the cost of the shipping. In my experiences with returns with other websites, they went above and beyond by refunding the shipping charge. I would absolutely order from them again.