Andrea K.

"My story is long, but here is a summary of it:

-not told that the photo lab was out of supplies and my order was not going to be printed right away

-took over a month for me to get my calendars delivered. Once i received my calendars, i noticed lines on all the pages (banding from the printer). I called to complain. They sent me 4 reprinted calendars, which looked worse. Calling them back tomorrow.

-on hold for 15-20 minutes every time I called the Ritzpix.com customer service number

-lied to about when to expect my calendars on multiple occasions, and lied to about when the customer service line closes at night

-none of my emails or phone messages returned

If you have a bad customer service experience with Ritz Camera or Ritzpix.com, please post your story to http://www.facebook.com/protestritz"