I have ordered from Custom Ink twice now and both experiences and products were outstanding! I needed a reprint because of my own mistake and they did it for free and quickly! Customer service never has a hold, you speak to an american who is knowledgeable anout the product, ordering process and printing process. I will always use custom ink for my jobs. Oh and I also got an email from the CEO thanking me for my purchase both times. This is the personalized, grateful service that I appreciate so much!