Andrea P.

Well, I have the most disapoinment purchase with a furniture store I have ever had in my entire life. In January 10th I purchase 3,887.25 in items for our kids bedrooms. We were so in love with the things that they have, and we thought they were very good quality. Before that we purchase both of our kids beds. My daughter has a gold full bed, and we bought our son a gray full bed. With the first purchase (the beds) we had problems with the delivery, but nothing too bad. I was to understand that mistakes happen and that is okay. On the other hand, the second purchase was a nightmare, a true nightmare. I purchase the second purchase on January 10th. Order number was **SSN**. They told us that a white dresser was out of stock and that it was going to arrived at the end of February. When we purchase it, it said that it was going to arrived at the middle of march. I was able to live with that. February came and I wanted to call just to make sure that they had the furniture and to set up the delivery time in March well the lady told me that it was not ready and that the blue dresser (another dresser) that supposedly they had it was out of stock and that I was going to get it in May. As you can imagine I went bananas on her. I had spent a lot of money on furniture for them to tell me it was going to take 5 months to get it. Anyway, I think she really understood how mad I was and then she told me she was going to look into it. She called me couple of hours after and told me that it was a mistake that they had it ready, but the white dresser was going to take longer. She told me that she could deliver the blue dresser and two other nightstands that we had purchase and then wait for the white dresser. She also said that she would waived the second delivery fee. I was fine with that. The day of the delivery came and in the morning the delivery guy called to tell me that the blue dresser was not in stock. I was livid. I was so upset, so I told him I wanted to talk to The Land of Nod, and he told me that they were close and I had to wait till it open. Well I waited till 1pm and they never called me; I had to called them. I told the lady that I wanted to talk to the manager and explain my situation, then she put the manager on the phone. WORST CUSTOMER SERVICE EVER! I don't even know how they can have managers like that. She lied to me! She told me that the dresser came damage and that it was not going to be available until April. She was a liar because the delivery guy never told me that it was damage he told me that it was not on stock. She said "sorry, but we cannot do anything about it." Anyway, I was very upset so I cancel the delivery and the purchase. The furniture is so adorable, but customer service and deliveries are the worst. If you are going to buy at the store go ahead, if not, I would recommend other stores that are much better. This purchase was Online