I order lots of different filters from this site and have always been satisfied. Last fall (Sept 2019) I decided to order furnace filters from Discount. I received them but I still had some from a previous purchase so I used those up before getting into the box from discount filters. Finally, in July 2020 I went to use the filters and guess- what they didn't fit. I thought oh lordie there is no way after this long that Discount Filters will help me but I decided there's no harm in trying. I contacted them and was connected with a very nice customer rep. She helped me get the proper filters and sent them to me at no charge. I didn't even have to go through the hassle of returning the wrong filters. She said I could give them to a church, donate them to a charity, etc. So I am taking them to one of the thrift stores in hopes some one can use them. I definitely recommend this company! It was so nice doing business with someone who made this transaction so easy. So many times trying to deal with a business just elevates your blood pressure but not this time!
Thank you for the fantastic review, Andrea! We're so glad to hear that our customer service team was able to get you those replacement filters. We truly appreciate your feedback and business. We look forward to working with you again in the future on all of your filter needs. Have a great day!