I would give 2,5 stars but i do not have the option. First agent that handled my case was not able after 10 min to understand and solve my ishues. A simple double charge by an Atm from a foreign country. After 10 min of explaining i was feeling exhausted. Then she even hang up on me. The second agent handled the situation super fast and professionally. What can i say about customer care? I have really mixed feelings (fire and ice like). On the other hand Payoneer bank services are really good.