Andrew B.

They removed the option to sign in with an IRS username, then have the audacity to make legal threats for not making payments. ID.me will not verify me. They say "contact the IRS for 'alternative options' for verifying my identity". No such options exist. Only options to request tax transcripts by mail. I sent in my 2020 tax returns TWICE by mail. Neither were received by the IRS. How about opening the doors, for decent people to actually pay their taxes, instead of making this horrible, soul-crushing process even more burdensome? We literally just want to get your absurd, monotonous paperwork over with and enjoy our lives too, worthless pieces of trash.

Overly complicated website, less than professional staff, and it's one of those sites where almost every action is accompanied by some special "reason" that it can't just work properly. Live chat will say "online now" when it's not. Commas aren't even in the correct places in website prompts and instructions. It's so unprofessional and poorly put together, and they've been at it since 2008. Just another "small business", that specializes in one thing, and doesn't seem to care about doing it well.

0/10 user experience, horribly designed app and website. This is not a mature software, and is not something our government should be using/relying on.

Please give up, and let this unfortunate excuse for a business crumble. Nobody will miss you.

Edit: They responded to this review, yes - and I followed up with them, but they didn't actually offer anything different from their standard process.