This company will not refund you for goods bought on the Internet and returned. Even though the item is returned within 14 days as per the consumer credit act. They claim there terms and conditions state no returns but there is no exemption for this stated in the consumer credit act. I am having to take legal action through my credit card company to recover the payment. It is only £50 but I am on a pension and in the current climate every penny counts. I would not use this company there are plenty of better ones with good customer services out there