I have spent over 2 month trying to get my hoover parts. They say they have sent them TWICE. I have had to go to the sorting office myself to enquire if their was some ficticious postal error. No postal errors. Finally asked for a refund thats when the replies to my emails stopped. Next step is trading standards and small claims. It may only be a small amount of money, but consider if they do this to hundreds of people per year. An amazing money earning CON!.
This person is not a customer of ours. He refuses to respond to our requests for information.