I have used nonotes for about 6 months as my company bought it for us. It works very easily to record phone calls and as I am not paying for it myself, the price doesn't seem to high. I only wish there was a better way to catalog the phone calls within their own system rather than having to download them myself. It would also be nice to have a method of scrubbing through the voice files more easily. Other than those minor points, it is a great service to be able to get our phone calls recorded and transcribed.