Andrew T.

I opened a case about 4 &1/2 years ago.( Greenfields) The communication since day 1 has been poor at best, 90% of communication was initiated on my part, trying to find out what was going on. The first 6 weeks heard nothing so contacted them, they hadn't started. Over the course of a next few years I've emailed to get updates, only to find there's a new guy involved Hmmm? Every time I speak to someone new to tell them about the very poor service/communication i get the same story, very sorry, not good enough, wont happen again etc etc etc. Last time I had correspondance was about a year ago to tell me someone else would be looking after me. Have never heard from that person or anyone else since. Certainly not a company I would pay money to.
Very unprofesional. Have waited nearly 2 months for some sort of response. Said they tried to through site jabber, gave them my email address, still no relpy. I do wonder if they have a customer service dept because it certainly seems to be non existent in this case. MIA