Zero customer service to attend to any of your questions. The web chat does not work or gets rejected. Item once ordered, was kept in limbo and may not be sent out immediately. My watch was sent out only after a week, during this time, they ignored all emails sent. Upon received, the Timex customer service had the cheek to reject all of the honest reviews about the product. Avoid Timex if you can. Especially the online webstore. Look around at the reviews, they're all very similar and its not even about the product. Its the customer service. This is the absolute worst service from a well-known brand.