I originally thought the website was good, my initial experience was okay. However, I received 3 damaged items so far and their response has been non-existent! Not only do they NOT respond to e-mails/open queries on their Zendesk. They even CLOSE THEM AFTER NOT RESPONDING! I have sent several reminders, I had to re-open the query and now it's gone again. At best they are severely understaffed, at worst they are scamming people by claiming they will respond to damaged item queries within 3-5 business days. At this point I am just disappointed and disgusted with this approach.