Ange B.

Horrible customer service. I purchased a pair of pants. They were defective, and therefor I was told to send them back to the company by Canada post (a shipping label was provided). A few weeks went by and I called to follow up, which they then told me they lost them and cant locate them in their warehouse. After speaking to countless rude and useless managers, they told me theres nothing they can do and I wont be getting any re-inbursement. More or less I was robbed by Zara. I will never shop there nor recommend that store to anyone.