Angela A.

It hurt even giving one star.
So. First. Read some reviews while I was attempting to calm down from the two hour long run around….Your company has quite the reputation online and I, for one, cannot wait to put my two cents worth in.

My friends beloved mother passed. I was put in charge by our group of friends(all of whom have wonderful taste, especially on the realm of flowers and garden plants), to order our friend a plant basket for her home, and a floral arrangement for the funeral services. I chose your company. There was my first error. Second error was, as arrangements for the funeral became available, I then ordered a second arrangement with your company. Silly me. Grand total of around 170$.

I was informed through email that some changes had to be made to the plant basket that I ordered. I was assured it would still look very similar to what I ordered despite the one change. One.

What came was hideous. I will send pics just so you can see exactly what I'm talking about.

Your customer service. Let meJust say wow. Driving in my car back to our home, 7 hours away, I have now wasted three on dealing with this nightmare. (Oh! And I was blamed for accepting a change by two of your employees. I WAS BLAMED!-the customer- I was blamed!)I was offered- hold your horses- a whopping 10 percent refund. Grand total, wait for it, 8$That was only after I demanded a phone number that was reluctantly given to me(and even told by the lady on the phone "how'd you get this number?"

Runaround. Runaround. Let meConnect you, we can't help you on this end(you sure can order plants but you better not complain or expect any kind of customer service), you're gonna need to talk to a customer service rep……

Oh, btw. When you get a phone call back, if you're not suddenly disconnected, if you call back? It comes back to a surgical center in Lafayette La. Aces. Great company.

End result. I was told it was might fault for accepting the change(I approved one- not the entire piece of crap arrangement that came). So I was blamed. Then offered….20 percent back. 16$ from an order that totaled 170$ with this "company".

You should be ashamed of your company and the people who represent you. The last thing I thought I would have to deal with when trying to procure a little bit of happiness to our friend during the loss of her mother. I will be sharing this online, with anyone and everyone I can get my hands on. I have the rest of this seven hour drive to share what bs your company has dealt to a paying customer. Shame on you.