Shopped last week on the utahskis.com website, and while I was concerned at first because of other yelp reviews I'd read, I can say that I had a great experience! I had a question before I placed my order so I called their customer service number and spoke with a person who was very polite and answered my questions. My order shipped the next day and arrived with a handwritten note from Hilary wishing me well on my upcoming ski trip! Will definitely use this site again for any ski gear I might need!