ANGELA B.

I ordered from them on 11/18/21 and package was to be delivered on 11/29/21. I finally received my package on 12/10/21 from China. This I thought was a TX based company and all of the people that respond to phone calls and or to messages are in China and are 12 hours ahead. I opened my package to find that the writing that I paid extra for was not even readable in all 200 bands. I instantly called and messaged back and forth to be told I approved the photo and yes I did but the writing inside was white as was the outside just like the picture and that is what I approved and presold to customers. Now I have a product that is not what I ordered and they will not refund or redo what they messed up. I was told the inside is embossed which means engraved in the inside but not visible. WHAT? Why would I pay additional to have something on the inside you cannot see. I am furious with this company and will post reviews on every platform. Whatever you do buyer beware this company is a fraud.