I have left at least 4 emails and event contacted via facebook messenger over the last month or 2 but not 1 response. If you get fooled by their marketing tactics that's 1 thing but if you aren't satisfied and they say you will get 100% refund, it's not true. They do not acknowledge anything. They have a lot of products and although some decent recipes, there are plenty of better options. When ordering slow cooker book, don't expect to get a whole lot of recipes, the book is half non-slow cooker. Just awful customer service, they aren't there to help, just make their next dollar.