Not as good as my other tech company, but they did get my Panda put back in, just not the same one that I'd had before. I had the Panda Lifetime Security and they installled a FreePandaDome Security so not happy about that. The guy who assisted me with my problem however, was very nice and took the time to tell me what he was doing at all times, so that was why I gave you 4 stars and the only reason why I did it.