I bought this bag online and was waiting quite a few weeks for it but Gina from MDBM really helped out by informing me what was happening behind the scenes with the delivery of the bag. Not realizing it was coming from another country, I was getting impatient, but Gina explained the process and sure enough the bag came at the said time she predicted. I want to thank her personally because she really helped me just wait on it. I love the bag very much and so happy to have it. Thank you Gina and MDBM!