ANGELA M.

I PURCHASED EARRINGS AS A GIFT FOR MY MOM FOR CHRISTMAS 2021. MONTHS LATER STONES WERE FALLING OUT AND THE EARRINGS STARTED TO TARNISH. 30 DAY REFUND POLICY IS A JOKE. I PAID GOOD MONEY FOR THESE EARRINGS AND STONES FALLING OUT AND TARNISHING IS UNACCEPTABLE THAT EARLY ON, ESPECIALLY. I REACHED OUT MULTIPLE TIMES TO CUSTOMER SERVICE VIA EMAIL, I LIKE TO HAVE THINGS IN WRITING, BUT NO ONE WOULD RESPOND. I WROTE A BAD REVIEW AND SUDDENLY, SOMEONE WAS AVAILABLE TO RESPOND TO THAT TELLING ME TO CONTACT THEM TO SEE HOW THEY COULD ASSIST. STILL, AFTER EMAILING NO RESPONSE. I THEN WENT ON LINE AND CHATTED WITH A REP, AGAIN TO HAVE IT IN WRITING, THEY TOLD ME SOMEONE WOULD CONTACT ME WITHIN DAYS TO LET ME KNOW WHO THE MANUFACTURER IS SO I COULD CONTACT THEM AND SEE IF THEY COULD DO ANYTHING FOR ME. OF COURSE, I GOT NOTHING. I JUST GOT OFF THE PHONE WITH A REP TO SEE IF I COULD GET THAT INFORMATION, SHE SAID TO GIVE IT MORE TIME, THAT MAYBE THE MANUFACTURER IS ON VACATION. WHAT? THEY JUST KEEP STALLING ME AND HAD NO INTENTIONS TO MAKE IT RIGHT FROM THE START. IT'S A SHAME, I SEE ALL THESE BAD REVIEWS. I SHOULD HAVE SEEN THEM BEFORE I MADE THE PURCHASE. POOR QUALITY EARRINGS AND OUT OF MY HARD EARNED MONEY AND OUT OF A GIFT I HAD BOUGHT FOR MY SWEET MOM.
BUYER BEWARE!