11. 04. 19 finally received my refund. Chad tried to offer me free glasses instead of a refund! Told him I had gone elsewhere (Specs by Post)). I had to insist - more than once - that I just wanted my refund. PG*******. Cancelled my order 20. 03. 19. Problem with my prescription. Sent several emails to Chad with regard to my refund - no reply. Tried phoning just now - rings a couple of times - then I was cut off. Really upset. I cannot afford to lose £100+. What abysmal customer service. Shame on you.