ANGELA P.

My daughters experience with fluffy wuffy boot co.

So Fluffy Wuffies Fur Boots just cancelled my order after I asked them not to. We had an issue with shipping that was on there and not mine. The response I was getting back in emails wasn't exactly what I hoped for, I asked to speak with them over the phone they asked for my phone number I gave it to them. They never called me so I wrote a post about it on Facebook hoping that I would get a higher up manager or owner trying to contact me about the issue. I'm assuming that the owner was who I was emailing, because she just cancelled my order because she got mad about what I had written on Facebook. Usually when a customer has a complaint they're met with understanding this and willingness to cooperate and fix the issue at hand so you don't lose a customer or gain a bad review. I was more than willing to write a review on how helpful they were about fixing my issue but instead they did not fix my issue and they cancelled my order.