Angela P.

I ordered a pare of Doc Martens from this website. Keep in mind, there are 30 different styles to choose from, and approximately 3 size charts available. One of which, the tiny one, states that the shoes ship in UK sizes. When I ordered my first pair, I was so excited to get the shoes (I haven't had a pair since my old punk days) that although I read the giant disclaimer that says to order a. 5 size smaller included in the size chart that does NOT state the shoes are shipped in UK sizes, I did not read or see for that matter, the fine print. When my size 9 (I'm a US Women's 9.5) arrived, they were much too large. I called Shoes.com for an exchange, as I got the shoes at a very good price. The woman on the phone kept stating that I would need to order a size 10, and I kept repeating myself that I needed a size 8. Never did this associate explain the shoes were in UK sizes. The replacement shoes just arrived yesterday, and again, I was so excited to try them on, but I noticed the shoe said US 10. Neither my new shipment, nor the previous shipment confirmations said ANYTHING about UK sizing. And, my confirmation said the shoes were a size 8. I tried them on, and although they felt a little smaller than the first shoes, they are still too large.

So, I called again this morning and let them know I had worn the shoes through the house to see if I could work with the size they sent me. I have now waited 3 weeks for shoes I have paid for twice (a refund better be on the way). The "supervisor" I spoke with told me that I couldn't get an exchange or refund because I'd worn the shoes IN MY HOUSE. I kept asking him, "How do you know whether shoes will work if you don't take some steps in them?" He kept reiterating that I should have been able to put my foot in the shoe and know without taking any steps.

Ultimately, they have sent me a return label, I will be charged a restocking fee (for a SECOND return due to their shoddy explanation of the UK vs. US sizing). He did, however, keep repeating that if the shoes arrive with any visible wear, they would be sent back to me with no refund. The shoes do not have any wear, but now I'm concerned that they're going to return them to me anyway. He REALLY didn't want me to return them.

I received a great deal on the shoes, which is the only reason I exchanged and the first pair for a second pair. But, the customer service at Shoes.com is terrible. The first service rep insisted on the larger size even though I told her multiple times I needed smaller, at which time she should have realized I was speaking US and not UK. The next customer service rep was rude, spoke to me like I was stupid, and multiple times contradicted himself by saying the previous rep made a mistake and then changing his story and saying she did NOT make a mistake.

I would rather pay the normal retail price for these shoes than ever shop at Shoes.com again. If you DO choose to shop there, make sure you read every ounce of writing on whatever page you're purchasing from. Perhaps, in my haste, I did not read the finest print, but the biggest point of reference size-wise is a GIANT size charge that does not state the shoes being shipped will be in UK sizes. It in fact tells you to order a. 5 size smaller than you normally would. I attempted to do that twice with no explanation. In addition, when the second order was placed, it was via phone through customer service. I was nowhere NEAR their website to see the UK size disclaimer, and again, the rep never attempted to explain that with respect to the sizing. Neither attached order confirmation reflects UK, and although the rep tried to actually stop the return due to my putting these on in my home and taking steps, you can clearly see there is no wear.

All in all, I recommend shopping elsewhere. Their ship times leave much to be desired, particularly when you have to pay for the item twice to make an exchange. Worst service I've received in a long time.

This website will advertise that items ship within 48-hours. Once the purchase is made, it becomes a little over three weeks to even SHIP the product. It has now been one month and 11 days since the purchase, and the item is still "in transit." I attempted to cancel this order more than once and continued getting the same response.

""Unfortunately, we cannot cancel because the items is in "transit."" I don't care if the item is in transit at this point. It's been "in transit" for nearly a month, not the 14-21 day ship estimate AFTER the site tells you it'll ship in 48-hours.

This has taught a valuable lesson. Do not make purchases for cheap items on Instagram, Facebook, Groupon, or any other site with advertisements such as these. And, if you do, be sure and verify reviews beforehand. The marketing emails you receive are about twice daily after purchase, and the site only has about 30 items.

I will never do business with this company again, and I would highly recommend avoiding them.

I have spoken to 2 people (one via chat and one over the telephone) about an order that came with 2 different sizes when I ordered the same size on both items (they were both for the same person). Both "customer service" representatives told me that NFLshop.com would ship the correct item; however, the replacement item shipped was a duplicate of the first incorrect item. I called NFLShop.com immediately to have them stop that shipment before it was picked up and save everyone time/money. The order was still shipped and this morning I received an email from NFLShop.com telling me that they could do nothing as the error(s) (both of them) were my fault. They said I will need to return both items (which I'll be debited shipping for) and re-purchase the item I originally purchased. There is no reason for this. This was an internal website error, followed by an employee error. Essentially, NFLShop.com makes their customers jump through hoops to rectify a situation that they created. I would have continued to purchase these items from NFLShop.com had this issue been a seamless transaction. Now, I will make my NFL purchases elsewhere. With the amount of money made, there is no reason that NFLShop.com could not have exchanged an items that I received in error. Only one NFLShop.com employee was friendly and seemed like he was actually trying to help me; however, ultimately they still put the responsibility on me to repurchase the item rather than exchanging an item that they shipped incorrectly. So, if you'd like to be charged twice as much for shipping (which also does not happen immediately) when the error is on the seller, by all means purchase through this terrible company.