Will start off by saying they have tons of good anime there, my review however is not for the anime but their horrible customer service. They have a tendency to fix what is not broken, and break what is fixed. If the customer complains they just shrug and move on.
For instance; They used to have their anime for a series like Dragon Ball Z laid on the page titled Dragon Ball Z. There would be a little pull down menu titled Season 1, 2, 3, 4... and so on. Below that were the episodes for that season, neatly laid out in a long line, that you could scroll down. When you wanted the next season you pulled down the menu and clicked the next season.
They got rid of this for a more messy jumble, where they put all the episodes from each season junked together in huge blocks, changing it without even giving us an option to decide for ourselves what format we liked best.
When I contacted them and asked about this all they did at first was copy/paste responses to me... the same one over and over. Finally after pushing for a few weeks I finally got them to seriously answer my question.
The answer: they changed it because they felt like it, and according to them could not change it back... or apparently give us the option on our end to switch between formats we liked. Something on web pages is easily done for those who log in.
I'd recommend watchcartoononline.com/ It's free and they keep their site in the same format, not changing it on a whim. The staff there is a whole lot nicer too.