We were unable to attend the first date for SAT testing and wanted to transfer to a later date. We paid for the May date and was advised that we would have to cancel the test. Then the agent advised us there will be a $35 fee to cancel. Instead of just changing the testing date we were charged $35.00 cancel fee then another $60.00 to register for June date and $15.00 for agent to process the registration. Terrible company.