JustAnswer advertises that you can get an answer/appraisal, etc. for $1.00. When I signed up for my question, the $1.00 turned into $61! There is an immediate additional charge for $60 (for the first month).
At that point you have already submitted your credit card re the $1 charge, which turns out not to be the case. I canceled my account for future months, but was still entitled to one month's worth of service which my $60 should have covered. This turned into numerous emails and support contacts just to be able to get my money's worth. Each time I logged in, I was either told my account was canceled or I was asked to submit my credit card, for further charges of $5, $10, etc. I ended up with attempts to be helped by Customer Relations reps, and I believe they have good intentions, but that is clearly false advertising and an inefficient accounting system. There were many hours spent in JustTrying to use my JustAnswer. I finally had a few limited appraisals, but definitely not a month's worth. I would like a refund for service that was paid for, but not sufficiently provided.
My PayPal Transaction #: 22V*******A******* on 1-18-22 at 17:06 PST
Hello Anita,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. In reviewing your account, I see that you accepted our monthly membership offer ($60) when you posted your Antique Appraisals question on our site. There are a few places the customer has to click in order to enroll in a membership plan. Only the customer can enroll in one of our membership plans, it's never done automatically by the site. The link below shows an example of the membership offer displayed during the posting process:
https://www.screencast.com/t/57zCVADE
We have reached out to you privately about your billing concern. I have opted you out of the membership and I assure you that moving forward you will not receive any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com