Annabelle c.

Company allows fraudulent reviews to be posted under false identities and doesn't request any proof of visiting an establishment from the user (like sitejabber and trust pilot do - funny that?!). They instead request business owners to provide proof that the review is fake. In ordinary circumstances this would be impossible, but in this instance I was able to provide a crime reference number to prove that the particular individual was under investigation for stalking, harassment and common assault against me. Key things they were under investigation for, they had mentioned in their review which proved who it was written by. Despite this, Tripadvisor who works solely on corruption has chosen to leave the defamatory review up, and instead provide me with a postal address in the USA (when I'm in the UK) to appeal.

Additionally, they have no complaints department or process and multiple emails have been ignored by their incompetent CEO who's probably busy relaxing on Epsteins island.

Disgusting - avoid.

Well where do I start...

I purchased a bangle from Coach which fell apart within no more than 7 days. I emailed coach with pictures of the item and I was told that whilst in tier 4 lockdown, I must drive 50 miles back to the store I bought it from, to EXCHANGE it.

I reminded them of my legal rights under the sales of goods act, whereby I am entitled to a full refund if an item develops a fault within 30 days.

We went back and further for weeks but they stood by their absurd mentality that I am only entitled to exchange the item at the store I purchased it from ‘and this is backed up by the signs they've printed and stuck on the wall in store'. Apparently this overrides the law?

Anyway, I ultimately filed a county court claim for the value of this item and they accepted full liability and were required to pay this sum by 30th January 2021.

They never paid.

I subsequently issued them with a CCJ (county court judgement) which they ignored.

I am now taking next steps to issue a warrant of control.

BEWARE - don't ever purchase from this company.

I don't think it's a coincidence that my review will virtually match that of the persons below, but even more worrying health wise. PLEASE DO NOT VISIT THIS SALON.

I'm going to start at the worst so you don't miss the vital points.

- the lady caught a glimpse of my port wine birthmark (a fairly rare condition which requires specialist treatment) - she asked if it's a rash and I explained that it is a birthmark. She looked at me cluelessly and despite having no idea what it was, told me that I should buy a course for pigmentation. I was quite frankly gobsmacked at how she suggested treatment for something when not knowing what it was, and continued to suggest it throughout my treatment and at my following visit. All treatment I have had in the past has been carried out at a hospital and by a fully qualified doctor- not a beautician and THIS IS NOT PIGMENTATION.

- I told the lady during my patch test that I had had back surgery the previous week and she proceeded to carry out the patch test despite knowing this. I emailed after this asking to change my appointment and again mentioned my recent back surgery - no one replied to my email of answered my calls. I then turned up for my appointment and was luckily told by the receptionist that I cannot have the treatment within 6 weeks of having anaesthetic. I asked why she didnt respond to my email stating this to save me wasting my time. She acknowledged reading my email but couldnt explain why she didnt reply.

It became apparent that the staff are either thick or just want as much money as possible but either way they are clearly not bothered about risking peoples health!

I agree that the receptionist is always moody - acts as though she's doing you a favour just speaking to you.

I've been for two patch tests and both times almost forced in to buying things I don't need - told I should buy another course before I've even started it. Its honestly like walking in to a morgue/ sales room- Staff are so miserable.

Obviously based on the above, I don't even want to start my courses and have asked for a refund. Again calls and emails go unanswered and I will therefore be reporting them to the relevant body as these people are clearly only trained in sales and nothing else.