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Before the sale the company said they were going to pay us $1400 for what they sold on their site, but after the things got picked up, they sent us an e-mail we actually owed' them for taking the junk' out of our house. Complete scam. Most of the things were no older than 2 years old, all in great condition, including the $5000 king size bed. They spent two days at our house, having lunch and walking around, haven't even helped to take things out for buyers, there must have been 10 people of their staff and still we had to take things on our own, our two little kids running around. Writing this review to warn people not to get into this trap.
Anna I.'s review of MaxSold earned 4 Very Helpful votes
Anna hasn’t received any thanks yous.
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Without more information, we cannot reconcile this review with one of our customers and so we believe this review to be falsified for the following reasons (unless additional information can be provided to indicate otherwise):
Maxsold never suggests what a seller will net on a sale, so the suggestion that we indicated a sale would result in a ‘$1400’ seems falsified. We make payments according to the settlement reports which are provided for transparency within 14 business days of the auction closing as only then do we have the final figures for gross sale (net of any adjustments), commissions, and proceeds.
We do not remove items from the house. The statement that we billed a client for ‘taking the junk out of the house’ cannot refer to us as this is a service we do not provide (we are not a junk removal company - we have no trucks and no one to lift items). Our team members are catalogers, photographers, and security personnel - not junk haulers.
Our contract and process highlights that our team does not help re/move things from a home (as outlined in our terms here - www.maxsold.com/terms).
The above highlights that this reviewer has written this for a company other than us based on the elements they have listed as being unhappy with (as they are not services we even provided).