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I purchased a custom shirt from NHLshop.com for a Christmas present for my Grandson. It came with a letter missing. Customer Service could not help because they said I left the letter out.
I wrote to the CEO and a wonderful woman named Chastity Sanchez said they are sending a new shirt. I was so sceptical about getting this resolved due to the other poor posts so I am pleased to say thank you Fanatics and post this very good rating!
Purchased a custom Penquin jersey for my Grandson. It came with a letter missing.
Customer service insisted it was my typo and would not do anything for me. I wrote a letter to the CEO and Chastity responded in less than 24 hours indicating they would send a new shirt expedited for Christmas. I would use this Co. Again. Thank you Chastity for your quick response and thank you Doug. I am happy to post this great review.
Anna P.'s review of NHLSHOP.com earned 3 Very Helpful votes
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Hello Anna, We are so happy to hear that we were able to resolve your issue with your jersey. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian