Anna R.

I ordered a bottle of Chloe for my daughter's birthday, after a few days and nothing arrived, I queried with both the payment company and Essence.
Essence replied stating that according to their records, my order would be with me by the end of the week. Two minutes later a further e-mail stated that according to their records my order would be with me by next week. The payment company actually rang me and stated that they would contact the store. The same afternoon, I received an e-mail from Essence stating my order had been cancelled, when queried, they stated that they were having issues with their bank partner. I again queried the fact that they had already said my order would be with me by the end of the week / next week. They then said that the issues had been resolved and my order would now be despatched, however three days later I received an e-mail stating that my order had been cancelled and again stated that they had issues with their bank partner. I immediately forwarded the e-mail to the payment company stating that I would look forward to receiving a refund. I did get a refund but also a lot of stress.
I have since seen reviews for the site and only wish I had seen them before placing my order, I now realise that I am perhaps one of the lucky ones in that I did get a refund but this was definitely a lesson learned and I would strongly recommend would be purchasers to check out any available reviews FIRST.