I would leave a 0 star review if I could! I have been trying to delete an account for two years. It was originally set to "auto renew". I took it off this feature because the service has to expire before they let you delete your account. Each year the auto renew feature some how "magically" gets switch back on and then a 60$ fee gets charged and I am told that I have to wait another year before I can delete my account... so I turn auto renew back off and wait again. Then in the spring I see another $60 charge and get told to have to wait another year to close out the account. I'm disgusted by this entire process and this company.