Anna T.

Deserves negative stars. By far worst service I've ever received. Raised my monthly internet fee without telling me. I found out from a friend who told me that her bill went up without warning by $10 (I had been using autopay). After having the displeasure of waiting eons for a customer service representative to get on the line to cancel my service, I find out months later that they've still been charging me. The rep blamed their "faulty system" but claimed that I still owe money for their modem. He also let me know that I was already charged (and I had unknowingly paid) $75 previously for the modem. I never used their modem and it was even stated on my first bill that I had my own. They were going to send my "unpaid" balance to a collection agency. Please do yourself a favor and do me a favor and never work with this company. The initial price may seem good but they will increase the bill in a few months claiming that the promotion expired (duration of promotion was never discussed upon installation) and charge for things you never used. Seriously not worth the high blood pressure.