- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I was extremely dissatisfied with the item after receiving it. DHgate makes it impossible to request a return/ refund. Not to mention the maze that you have to go through to reach customer service, even by email. I so regret ever going this route and have thus warned my friends/ family to "Stay Away".
Ann B.'s review of DHgate earned 2 Very Helpful votes
ann hasn’t received any thanks yous.
ann doesn’t have any fans yet.
ann isn’t following anybody yet.
Empty.
Hi Ann!
We're sorry to hear about your experience. You can open a dispute by following these steps:
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 Or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com